Privacy policy

Privacy policy

Last updated: 16 September 2026

BLÄND ("we", "us", "our") operates this store and website (the "Services"). Our store is powered by Shopify. This policy explains how we collect, use and share your personal information when you visit, buy from or contact us. We are the data controller for your personal information. Our business details are on our Contact page.

Information we collect
Depending on how you use the Services, we may collect:
Contact details: name, billing and delivery address, phone number and email address.
Payment information: card details and transaction information, processed securely by our payment providers.
Account information: login details, preferences and settings.
Order information: products you view, add to your basket, buy or return.
Communications: anything you send us, such as customer service emails.
Device information: your device, browser, IP address and similar identifiers.
Usage information: how and when you use the Services.

Where it comes from
Directly from you, automatically through cookies and similar technologies, and from service providers who work on our behalf.

How we use it
To process and deliver your orders, handle refunds and provide customer service.
To send marketing emails where you have agreed to receive them. You can unsubscribe at any time.
To show you relevant advertising on other websites and platforms, based on your activity with us.
To keep the Services secure and prevent fraud.
To meet our legal obligations.

Who we share it with
Shopify and service providers who help us run the business, such as payment processors, delivery companies, email and analytics providers.
Advertising partners, to show you relevant ads. You can ask us not to share your information for this purpose.
Authorities or others where the law requires it, or in connection with the sale or transfer of our business.
We do not sell your personal information.

Shopify
Our store is hosted by Shopify, which processes personal information to provide and improve its services, including some features that use information from your interactions with other Shopify stores. For those features, Shopify is responsible for your information. See privacy.shopify.com for details and to exercise your rights with Shopify.

Third-party websites
Our Services may link to other websites. We are not responsible for their privacy practices, so please read their policies.

Children
The Services are not intended for anyone under 18, and we do not knowingly collect children's personal information. If you believe a child has given us their information, email us and we will delete it.

Security and retention
We take reasonable steps to protect your information, though no system is completely secure. We keep your information only as long as we need it to provide the Services, meet legal and accounting obligations, and resolve disputes.

Your rights
Under UK data protection law you have the right to:
Access the personal information we hold about you.
Ask us to correct or delete it.
Receive a copy of it or have it transferred.
Object to or restrict how we use it.
Withdraw consent at any time, where we rely on consent.
Opt out of marketing emails using the unsubscribe link.
To exercise any of these rights, email hello@blanddessert.co.uk. We may need to verify your identity first. We will respond within the time required by law.

International transfers
Your information may be processed outside the UK. Where it is, we rely on recognised safeguards such as the UK International Data Transfer Agreement or adequacy decisions.

Complaints
If you have a complaint about how we handle your personal information, email hello@blanddessert.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Changes
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

Contact
BLÄND
124 City Road
London EC1V 2NX
hello@blanddessert.co.uk